Help Desk & FAQ
Frequently Asked Questions
Everything you need to know about booking, fares, route details, and safety policies.
1. Are NH 48 (Mumbai-Surat Highway via Vapi & Valsad) toll taxes included in the fare?
Yes, for all one-way fixed packages and round trips, toll taxes, driver allowance, and state taxes are explicitly included. There are zero hidden costs.
2. Do you offer doorstep pickup from Mumbai Airport (Chhatrapati Shivaji Maharaj Intl Airport) (T3/T1/T2)?
Absolutely! We track your flight arrival status in real-time. Our verified driver will meet you right outside the arrival terminal gate with a nameboard.
3. How long does a cab trip take from Mumbai to Surat?
Via the 6-lane access-controlled NH 48 (Mumbai-Surat Highway via Vapi & Valsad), the typical travel time from Mumbai to Vapi toll plaza is approximately 3 to 3.5 hours.
4. What vehicle options are available for family trips?
We offer Swift Dzire / Etios for up to 4 passengers, Maruti Ertiga for 6 passengers, Toyota Innova Crysta for 7 passengers, and luxury Tempo Travellers (12 to 26 seats) for group tours.
5. What is the cancellation policy?
We offer zero cancellation charges up to 2 hours before your scheduled pickup time.